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How do I return something to PharmNet?

Returning Prescription Items

IMPORTANT: We do not accept returns on prescription items because it's illegal for us to reuse or resell them.

Returning Non-Prescription Items

You may return unopened and undamaged Non-Prescription products within 10 days of receiving your order for a refund (minus shipping). Returns will not be accepted after 30 days. Before you return a non-prescription item, please contact customer service by phone. We will need to know your order number and the reason you want to return the item (choose one of the following):

  • Damaged
  • Incorrect item shipped
  • Dissatisfaction (please explain)
  • Other (please explain)

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item. Orders returned after 21 days may be subject to a 10% restocking charge.

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